Question 1

How can I contact you?

Accepted Answer

You can email Jess (Owner) directly at jess@wagandwhistle.co.uk. Alternatively, please use the 'Contact Us' page on the main website.

Question 2

How long will my order take to arrive?

Accepted Answer

We aim to dispatch all orders within 48 hours following payment, and use next working day delivery services through via a host of delivery providers. As a result, you can expect to receive your order within 3-5 working days, often quicker.   We also aim to manually deliver products to local locations where possible.

Question 3

Can I view my order after I have paid?

Accepted Answer

Absolutely!   You can access the 'My Orders' area of your website profile for up to date information on order status.

Question 4

How much is delivery?

Accepted Answer

We charge £4.50 for delivery for orders up to £30 - for orders over £30 it is free!

Question 5

Can I collect my order from you?

Accepted Answer

We do not currently accept collections. Instead, we offer a local delivery rate of £1 which covers an 18km radius of our HQ location

Question 6

How do I change my profile details?

Accepted Answer

Log into your account using your email address and password, then click on 'My Account' (the little person symbol in the right hand corner). Here you can update your personal details, such as your name, delivery address, and update any card details assigned to your profile.

Question 7

Do you offer products with specific dietary requirements?

Accepted Answer

Absolutely - we are committed to providing your pups with high quality, naturally sourced treats for a wide variety of health requirements. You will be able to filter the products within our store based on those needs. You can also check on the product description for individual products.  Please contact us via email (jess@wagandwhistle.co.uk) if you are unsure about a specific product and what to check.

Our Most Frequently Asked Questions

How can I contact you?

How long will my order take to arrive?

Can I add to my order after I have paid?

How much is delivery?

Can I collect my order from you?

How do I change my profile details?

Do you offer products with specific dietary requirements?

Are Wag and Whistle treats suitable for all dog breeds and sizes?

Are your treats made with natural ingredients?

How can I choose the right treat for my dog's size and breed?

Do you have treats suitable for puppies and senior dogs?

Are your treats safe for dogs with sensitive stomachs?

Can I find bulk or subscription options for your treats?

How can I store Wag and Whistle treats to ensure freshness?